FAQs

When will my order arrive?

Your first box will be despatched within 48 hours via royal mail.

We aim to deliever subsequent boxes so that they arrive at the start of the new month. If you place a subscription order before the 27th of the month, your second box will be delivered at the start of the next month. Subsequent boxes will then be delivered at the start of each month.

 

Do I have to sign for delivery?

Your first box containing optional Thali plates will require a signature on receipt. You can specify a work delivery address at the checkout for the first box, and change the delivery address to home for the remaining spice boxes (which are letterbox friendly and do not require a signature).

 

Can I have my first box delivered to myself to give as a gift?

Absolutely! Your first subscription box can be delivered to your billing address and you can specify a different delivery address for the remaining boxes.  We also include a greetings card with space for a personal message. You can write your message at the “checkout stage”

 

Can I send the first box directly to someone else?

Yes, at the checkout you can enter a delivery address which is different to your billing address.

 

I want to buy a subscription as a gift, will there be any branding on the box to spoil the surprise?

Subscription boxes containing our Thali plates will be sent in a plain parcel box without our branding. Subscription boxes without Thali plates will be sent in letterbox friendly packaging without our branding, providing you select “gift” at the checkout.

 

Do the recipes change each month?

Yes, each month we develop new Thali recipes to accompany our freshly ground spices. Part of the enjoyment of our subscriptions is the element of surprise!

 

For any other questions you may have, please don’t hesitate to drop us an email – info@thespicesultan.com